The Barcode Scan Feature Failed Me

2 12 2017

And Silhouette American customer service can’t help me.

Let me show you some things.

Here’s how the finished card is supposed to look.

Well, something like that. This is my second one and the coloring is a little different. But you guys are smart. You can keep up πŸ™‚

So my card making process on the Cameo for something like this isn’t hard. I added the striped background. I centered a white square on top then added my focal points.

I then printed it off using the barcode option, because I wasn’t going to cut it right away. I was waiting for marker refills, so I designed 3 different cards, printed them all off in this fashion and saved them for later.

When my marker refills came in, I got to work πŸ™‚

Then I put the paper into my machine and hit the barcode icon. And my machine started cutting out a totally different file, ruining 2 days of work.

It’s done this to me once before. I think it was the same wrong file, too. A file that no longer even resides in my library.

I think there was a glitch and the barcode was somehow misinterpreted, either in printing or scanning.

Silhouette customer service says I messed up the registration marks and my image was in the way.

They’re wrong. I printed and cut out the file again, and this time it cut perfectly. And neither of those two issues would make the machine cut out a completely different file.

Let me show you what happened.

That thick black line around the outside of the image is the cut line – the computer tells the machine this is where the paper needs to be cut. The barcode looking thing in the upper right corner is, you guessed it, the barcode πŸ˜‰ The hash marks and the dark black line in the corner, that’s a registration mark (one of them). As you can see, the image is within all the visible borders.

In this picture, you can see a rectangle was cut, but it’s WAY off. And it cut through my image, making it unusable as is. At this point, if that’s all that had happened, it was possible for me to try and come up with something to play it off, like I meant to do this for some cleaver, creative reason. And it’s even *possible* (a little snowflake in Arizona type possible) that bad registration marks or placement could have caused this particular cut.

img_3539

But not these cuts. These cuts aren’t evenΒ part of this project.Β 

img_3540

Nor are they part of any of the two other projects designed in this same workspace. I wish I’d let it finish cutting, so I could see which project it was. But I believe it’s from a different card. One that’s already made and for which the file has already been deleted.

But it seems as though Customer Service ignored these miscuts and sadly, they weren’t helpful.

I feel like this feature is still in beta and no one’s said anything. Or it’s something that didn’t work like they wanted, so they just stopped working on it. I don’t know. But the company really isn’t supporting this feature. It doesn’t yet work how they’ve advertised (they say you can cut without even opening up the file/software. I haven’t seen how, yet). There don’t seem to be any tutorials (at least not easy to find, and not last time I checked) for this feature. And customer service all but ignored the barcode part of my issue, instead blaming my registration marks and placement of the image. Even when I mentioned the barcode, it wasn’t addressed or acknowledged.

Sometimes the barcode scanning works really well. Although, on the three images this project was part of, only one cut successfully. The other had a failed barcode scan, and this one, while the scan appeared to be successful, it cut out the wrong images. But other times, it works. I think the key feature in both times it miscut, was the length of time between printing and cutting. Which is unfortunate, because being able to print now and cut later is kind of what this feature seems to be all about.

 

Links to project: elf digi stamp, striped background

 

 

 

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2 responses

2 12 2017
Sherry Kushibab

I tried working with the new software and had cutting issues – had to switch to the old software. Like you I think more work us needed in spite of Silhouette telling me this isn’t in beta anymore. I’m willing to switch to the new after the holidays when I have time for mess ups and fine tuning my knowledge of the new software. BTW love Mo Manning images, there are many in my files. Lovely coloring – thanks for the inspiration on using my machine for a cute birder around them.

2 12 2017
ajdurrant

You’re welcome!
Thank you for posting πŸ™‚ It’s technically not in beta, but maybe some parts really should be πŸ˜‰ It’s frustrating when a company doesn’t support it’s own products. I used to have a machine called the Wishblade – it was the twin to some of the earlier digital cutters like CraftRobo and even Silhouette had a machine back then (this is like 10 or so years ago). I loved that little machine. But it became obsolete because Xyron quit supporting the WHOLE thing. No more patches after windows updates. The machines weren’t cheap back then (they’re still not, but they’re much more wallet friendly than they used to be) and that money went down the drain. So I’m a little sensitive about companies not supporting their big ticket items and promising things then not delivering 😦

When you do come back to the new software, feel free to ask questions. If I have answers, I will most definitely share πŸ™‚

And! Zoinks! You reminded me that I didn’t link to the stamp! Thank you!

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